Patient SMS Opt-in & Consent — ManageMyStaffing
Last updated: July 2026 · This page documents how patients opt in to the post-discharge follow-up SMS program. This program is separate from the staff scheduling SMS program documented at /sms-opt-in.
Who receives messages
This program is for patients discharged from skilled-nursing, long-term-care, and post-acute facilities that use ManageMyStaffing. Patients are enrolled at the facility's intake step by the facility's clinical staff after the patient (or the patient's authorized representative) signs the standalone paper consent form (Form MMS-SMS-CONSENT v2.0). The SMS consent form is explicitly optional and is not required for admission or for medical care. There is no public sign-up — a patient can only be enrolled if they were intake-processed at a contracted facility and signed the consent form.
How patients opt in
At intake, the facility's care team presents the standalone consent form (Form MMS-SMS-CONSENT v2.0 — "Optional Text Message (SMS) Consent"). The patient writes their mobile number, reads the consent text, checks the box, signs, and dates the form. The signed form is retained in the patient's chart. A facility staff member then transcribes the consent into ManageMyStaffing via the paper-form transcription endpoint, entering the patient's name, phone number, form ID, signature date, and facility.
The paper consent form
Below is a high-fidelity reproduction of Form MMS-SMS-CONSENT v2.0 — the standalone optional SMS post-discharge follow-up consent form. It is a single-page form clearly marked optional and is not part of the admission paperwork.
Exact consent language on the form (verbatim)
☐ I agree to receive SMS post-discharge follow-up text messages from Manage My Staffing on behalf of [Facility Name]. Up to 2 messages per discharge. Content: a wellbeing check-in and an optional request to share feedback.
Message frequency varies. Message and data rates may apply. Reply HELP for help, STOP to opt out. Terms:
managemystaffing.com/terms · Privacy:
managemystaffing.com/privacy (mobile numbers are not shared with third parties or affiliates for marketing or promotional purposes).
Sample messages patients receive
From: ManageMyStaffing (on behalf of [Facility Name])
Hi [First Name], this is Manage My Staffing on behalf of [Facility Name]. We hope your recovery is going well after your recent stay. Is there anything we can help with, or feedback you'd like to share about your care? Reply HELP for help, STOP to opt out. Msg & data rates may apply.
From: ManageMyStaffing (on behalf of [Facility Name])
Hi [First Name], thanks again for trusting [Facility Name] with your care. If you have a moment, we'd be grateful for your feedback: [review link]. Manage My Staffing — Reply HELP for help, STOP to opt out. Msg & data rates may apply.
Opt-out (STOP) and help (HELP)
- STOP — reply STOP to any message to immediately unsubscribe. The system records the opt-out and stops all further patient SMS to that number.
- HELP — reply HELP to receive a phone number for the discharging facility plus the support email for ManageMyStaffing.
- Patients may also opt out by calling the discharging facility directly. The facility updates the patient's record in ManageMyStaffing, which immediately stops further SMS.
- Message and data rates may apply per the recipient's wireless carrier plan.
Frequency & content
- Up to 2 messages per discharge. Message frequency varies.
- All SMS are transactional only — a wellbeing check-in and an optional request to share feedback. No marketing.
- The program is per-facility and per-patient — patients only receive messages tied to the facility that discharged them.
- Mobile numbers are not shared with third parties or affiliates for marketing or promotional purposes.
Privacy, HIPAA & data handling
ManageMyStaffing operates as a HIPAA Business Associate under signed Business Associate Agreements with each facility. Patient mobile numbers are stored encrypted at rest, are never shared with third parties for marketing, and are deleted from active use once the patient's post-discharge program ends. Audit logs are retained for 6 years per HIPAA §164.316(b). Full details: Privacy Policy.
Contact
ManageMyStaffing — Manage My Staffing LLC
3805 Turkey Creek Dr, Austin, TX 78730
Email: support@managemystaffing.com
Phone: +1 (806) 318-5030